What Is the Telemedicine Service?

According to the World Health Organization (WHO), telemedicine is:

"The delivery of healthcare services, where distance is a critical factor, by healthcare professionals using information and communication technologies (ICTs) for the exchange of valid information for diagnosis, treatment, disease prevention, research and evaluation, as well as for the continuing education of healthcare professionals, with the ultimate aim of improving the health of individuals and communities."

In simple terms, it is a medical consultation with a specialist carried out through a video call, during which it is possible to obtain a digital medical prescription for the treatment of a disease or medical condition, when appropriate.

This method of care enables patients to continue receiving medical attention remotely whenever possible.

How to Obtain a Digital Medical Prescription

The telemedicine process is very straightforward, and anyone can request the service. However, it is important to note that a medical prescription is not required in every case.

The process works as follows:

First, a video consultation is scheduled with a doctor, allowing the patient to explain their medical history, symptoms, and current condition.

The doctor then evaluates the patient's situation and determines whether a prescription is necessary. During the consultation, the physician completes the digital prescription form, which automatically generates the prescription.

The digital prescription is then sent to the patient, who must print it to obtain a physical copy.

Using the Digital Prescription at the Pharmacy

It is important to know that the digital prescription itself cannot be presented directly on a smartphone or tablet at the pharmacy.

Before visiting the pharmacy, you must print the prescription and take the paper copy with you.

Why? Because the pharmacy is required to retain part of the printed prescription as part of the dispensing process.

Online Medical Consultations During COVID-19

Since the outbreak of the COVID-19 pandemic, the use of telemedicine services has increased significantly, helping patients avoid unnecessary travel while allowing healthcare professionals to assess whether symptoms may be compatible with COVID-19 and provide appropriate medical advice.

Main Benefits of Telemedicine

• Consultation with a qualified medical specialist.

• Time savings.

• No unnecessary travel.

• Reduced waiting times for medical appointments.

• Printable digital medical prescriptions.