Leading company in assistance services

Semesur Assistance is a leading company in medical assistance services. We have a highly trained, qualified and specialized team with more than 20 years of experience in the sector. With presence in all the national and international scope, with our 17 centers, we guarantee a fast performance of our professionals.

We started as a local company, growing rapidly and becoming one of the leading companies due to our seriousness and demands. We have at our disposal the best technology in the market to offer to customers from all over the world.

Thanks to our Call Center you have access to our telephone line 24 hours 365 days of the year and in this way to be able to provide you any service at any time.

We protect our clients information

Semesur Assistance is aware that the computer system is a fundamental pillar in the structure of any company. For this we protect the information of our clients through a security system that complies with all the established computer protocols.

For the provision of the service, we have:
• Access Control: Fully Secure Data Processing Center with electromagnetic locks, security cameras and motion detectors, which make it immune to any kind of vulnerability.
• Redundancy of information: In order to minimize computer risks, we have a security system in charge of backing up all the information in three different geographic points.
• Continuous service: All our system is backed by an uninterrupted sine wave power system with a range of five hours and a zero response time, being the gateway to a generator that can supply our facilities indefinitely.
• Fast and secure communication: We have implemented a tight communication system between our customers encrypting the communications and adding authentication against the server, which is connected to a speed network.
• Always up to date: We have updated policies for all our systems to apply the latest security patches to computer level.

We stand for excellence

At present one of the main challenges faced by companies is to achieve permanence in the market, as they are exposed to higher levels of competitiveness. For this, it has become increasingly necessary to propose strategies that allow them to adapt to the constant changes not only in the market but also in the preferences of their clients.

Semesur Assistance firmly stands for EXCELLENCE, with the main objective of promoting the safe and efficient development of its management, as well as responding to each and every one of the needs and expectations of our clients.

Our strategic guidelines are:
• Orientation of our Management System to stakeholders and stakeholders.
• Promotion of the Quality Management Systems to all our Departments with the aim of promoting optimum development in our operations.
• Promotion of a culture of Continuous Improvement with the purpose of creating value in our services.
• Know the expectations and interests of our clients in order to deliver a service of their entire satisfaction.
• Achieve the involvement of each and every one of our employees through teamwork, training, internal communication and recognition of achievements by Management.
• To watch with due diligence, for the fulfillment of the legal, normative and regulatory requirements applicable to our activity.