The most important is the well-being of patients

We offer an integral assistance from the reception of the request until the end of our services. We guarantee a detailed planning of each action. We carry out comprehensive studies prior to each action, these include an identification of possible risks, as well as an allocation of the best material and human resources.

The most important is the well-being of patients, regardless of the service performed. That is why we are in continuous search for improvement, such as our new Telemedicine service, where we consider ourselves as a pioneer company.

Semesur Assistance guarantees that you will have at your service a great human group of unbeatable personal and professional quality, because for us the health of our patients is very important. We compromise on deadlines and results, accurately fulfilling pre-established schedules.

Our reputation lies in our constant work for the benefit of our customers. And in this way get your loyalty and bonding.

Last market technology

Our Contact Center has the latest technology in the computer-based market, which supports the quality of all our services and the excellence in management necessary to carry out daily work.

In addition to our immediate response, certified in less than 20 seconds, we have a professional network of medical assistance and supervision technicians, without telephone operators. You will always have an expert on the other side.

One of the key points of our Contact Center is the detailed analysis of the calls made and received, in order to improve our own work, and that of our agents.

Because from Semesur Assistance we believe that a good service of Contact Ceneter means customer satisfaction.

Periodic monitoring

Our Quality Management System is fully documented and consistent with the Quality Policy implemented.

Semesur Assistance regularly monitors the evolution of the objectives set in each period and the action plans developed to achieve them.

UNE-EN ISO 9001:2015

UNE-EN ISO 9001:2015

UNE 179002:2011

UNE 179002:2011

UNE-EN ISO 14001:2015

UNE-EN ISO 14001:2015

Environmental Culture

We are constantly improving. Proof of this is our Management Model as part of a consolidated Policy of Integral Management of Quality and Environment, transparent and continuously evolving, in which are clearly defined elements such as:

  • Environmental Performance Indicators.
  • Objectives and Plans of Action oriented to the Environmental Sustainability.
  • Identification and Management of the Risks associated to our activity and its optimal treatment.

In a concrete way Semesur Assistance is able to reduce the environmental impact of its activity through different actions focused on:

  • Rational and sustainable use of natural resources.
  • Adequate Management of the generated waste.
  • Use of solar panels.
  • Efficiency in the development of our tasks.
  • Prevention of pollution.
UNE-EN ISO 14001:2015

UNE-EN ISO 14001:2015

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